How we collect information
- We ask for contact information including your name, email address, postal address, boiler information, insurance cover, benifits status and phone number on our website so that we can reply to your enquiry.
- We may ask for further contact information when you hire us so that we can do business.
- Occasionally, we might receive your contact information from one of our partners. If we do, we will protect it in exactly the same way as if you give it to us directly.
What information we hold
When you contact us by email or through this website, we collect your name, email address, postal address, boiler information, insurance cover, benifits status and phone number, if you've chosen to provide that information. If you do business with us, we may as for further details and keep records of the invoices and the payments you make. If we provide you with a refund We'll need your bank details to refund you.
Where we store your information
When you contact us by email or through this website, we store your your information in our email (we use GSuite).
Disclosures of your personal data
We may have to share your personal data with the parties set out below:
- Service providers who provide equipment and system administration services.
- Professional advisers including lawyers, bankers, auditors and insurers.
- Government bodies that require us to report processing activities.
- Third parties to whom we partner with do to business, such as British Gas.
We will always ask for your permission before we share your details with third parties, unless forced by law.
Cookies are used on this site to track your use of this website. This enables us to understand how you use the site and track any patterns with regard to how you are using this website. This helps us to develop and improve the website. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of this site.
Changes to the policy
We may change this policy from time to time by updating this page. You should check this page to ensure that you are happy with any changes.